Book Appointment Now
Dental Equipment Service & Repair | NYC, Westchester & Long Island
Dental Equipment Service and Repair
Factory-trained repair and preventive maintenance for dental practices in NYC, Westchester, Long Island and northern New Jersey. Trained on your equipment as a dental dealer field service technician, now independent, so you get the same work without dealer pricing.
Equipment down right now? Call rather than fill in a form. Most Westchester and Bronx calls can be seen same week, and plan members inside 24 hours.
What we service
If it is plumbed, wired or pressurized in your operatory or mechanical room, it is in scope. Handpiece rebuilds and sterilizer chamber work that belongs on a bench go to a depot, and we handle the shipping.
Chairs and delivery units
- Chair drifts, will not lift or will not recline
- Foot control stuck on, weak or leaking air
- Cup filler dripping or bowl rinse running
- Syringe leaking water or air
- Handpiece tubing cracked, low drive air
- Operatory light flicker, drift or lamp failure
Mechanical room
- Compressor short cycling or not building pressure
- Moisture in the air lines, dryer not regenerating
- Vacuum losing suction, solids collectors clogged
- Amalgam separator at capacity
- Plaster trap service
- Belts, filters and intake service
Sterilization and imaging
- Sterilizer failing cycles or leaking at the seal
- Chamber, air and biological filter changes
- Safety relief valve checks
- Ultrasonic not cavitating, foil test failures
- X-ray drift and alignment
- State X-ray testing coordinated at cost
What it costs
Published, because you should not have to call to find out what an hour costs.
| Service | Price | What it covers |
|---|---|---|
| First assessment | Free, up to 2 hours | Walk your practice, inventory every unit with model and serial, check warranty status, written findings. $50 trip charge. |
| Diagnostic visit | $185 | Trip plus the first hour of diagnosis. Credited toward the repair if we fix it the same day. |
| Labor after the first hour | $135 / hour | Billed in half-hour increments. |
| Plan member labor | $115 / hour | No trip charge, on any service call. |
| After hours and emergency | 1.5x labor | Evenings, weekends, same-day response. |
| Parts | Cost + 25% | Cost + 15% for plan members. Or order them yourself and we install. |
Sales tax applies to repair labor and parts in New York. Serving Westchester, the Bronx and NYC, Long Island, and northern New Jersey.
We check the warranty before we charge you
Most practices have no idea what is still covered. Manufacturer coverage commonly runs five years on chairs and related components, and newer DCI Edge equipment carries ten. Every unit we touch gets its serial and install date logged, and when a failed part is covered we file the claim so the part costs you nothing. You pay for labor, which no manufacturer warranty covers anyway.
Recent job, Westchester. A practice called about a cup filler that would not stop weeping and a foot control stuck on, so the chair could not be used. Diagnosed both in thirty minutes. The chair was four years old and the office assumed it was out of warranty. It was not. The valve and foot control kit came from the manufacturer at no charge, and the practice paid only for labor.
Trained on the equipment you already own
Factory training earned as a dealer field service technician, on the brands actually installed in tri-state practices.
DCI EdgeChairs, cuspidors, valves
A-decChairs, delivery, lights
MidmarkChairs, sterilizers
PlanmecaUnits and imaging
Air TechniquesCompressors, vacuum
DexisSensors and imaging
VatechPanoramic and CBCT
Most other brandsAsk about yours
A-decChairs, delivery, lights
MidmarkChairs, sterilizers
PlanmecaUnits and imaging
Air TechniquesCompressors, vacuum
DexisSensors and imaging
VatechPanoramic and CBCT
Most other brandsAsk about yours
Maintenance plans, priced under the dealers
Dealer field service programs run $299 to $649 a year. Ours cover the same systems for less, include warranty tracking, and waive trip charges entirely.
| Plan | Per year | Visits |
|---|---|---|
| Mechanical Room | $269 | Two mechanical room visits |
| Practice Care | $479, up to 6 ops | One full PM plus two mechanical room visits |
| Practice Care Plus | $619, up to 6 ops | Two full PM visits |
Questions practices ask
Do I have to leave my dealer to use you?
No. Keep buying supplies wherever you buy them. Service and supply are separate decisions, and most practices we work with keep their dealer account and call us for equipment.
Will using an independent technician void my warranty?
No. Manufacturer warranties cover the part, and repairs by a trained technician do not void them. We file warranty claims on your behalf and the manufacturer ships the part directly.
How fast can you get here?
Most calls in Westchester, the Bronx and lower NYC are seen the same week. Plan members get 24 to 48 hour response depending on the plan.
Can you work around patients?
Yes. Before hours, after hours or on your closed day at no premium for plan members. Lost production costs more than the repair.
What if the repair needs a part you do not carry?
We diagnose, order the part the same day, and return to install it. When the part arrives from a warranty claim, the return visit is labor only and the trip charge is waived.
Do you also build and renovate?
Yes. GCMM builds dental offices across the tri-state area, which is why we can disconnect and reconnect equipment during a renovation. See construction services.
Start with the free assessment
Two hours, no charge beyond the trip. You get an inventory of every unit with serials, warranty status, and an honest list of what needs attention now versus what can wait.